A note from the editor – Zac Ashkanasy

Work in the 20s and beyond – Phil Ruthven | CEO & Founder | IBISWorld & The Ruthven Institute

Adaptation under pressure: Delivering Australian employment services during the time of Covid-19 – Ary Laufer | Executive Strategy, Quality & Partnerships, People & Culture | Wise Employment

Maximising refugee employability by building resilience: evidence from Australia – Conor Butler | Research Officer | AMES Australia

Employment services in Australia ned to cater for disadvantaged young people – Sammy Huynh | Youth Support Coordinator | Social Engine

Australia’s next resolution: ‘digital first’ employment services – Sarah Ball | Postdoctoral Research Fellow | University of Melbourne

The quiet revolution in Australia’s employment services system – Tanya Smith | Principal | Nous Group

To blend or not to blend? An analysis of blended learning – Natalie Taylor | Director of Employability | Learning Curve Group

The secret sauce of continuous improvement – George Selmer FIEP | Bid Director – Care and Custody | Mitie

Embracing meta skills and mental fitness to drive continuous improvement in the employability sector – David Gallagher FIEP | Chief Executive Officer | NCFE and Daniel Howard FIEP | Director -Learning for Work | NCFE

Quality matters: transforming individual’s lives – Dr Deidre Hughes OBE | Director | DMH Associates Ltd

Quality and continuous improvement. The careers chatbot revolution – Chris Percy | Director | CSP Resources Ltd

Letters to the Editor – Asi Panditharatna MIEP | Deven Ghelani | Liz Sewell FIEP