By Tyler Davidson-Joyner MIEP, National Partnerships Manager, The Skills Network
As technology continues to evolve and expand, businesses increasingly rely on skilled IT professionals to keep operations running smoothly. Among the most crucial roles in this industry are those found within technical service desks and IT infrastructure. The Skills Networks Technical Service Desk and IT Infrastructure Skills Bootcamp is designed to equip individuals with the critical knowledge and hands-on experience necessary to thrive in these roles. This article explores the bootcamp’s structure, the essential skills it imparts, and how it prepares participants for a successful career in the ever-growing IT sector.
Understanding the Role of Technical Service Desks and IT Infrastructure
A technical service desk is the first point of contact for users needing help with IT-related issues. Whether it’s a simple password reset or a complex network problem, service desk professionals must be ready to provide quick and effective solutions. On the other hand, IT infrastructure focuses on the foundational systems and services that support the overall operations of an organization’s IT environment, including servers, networks, and data storage.
Both roles are critical in maintaining business continuity and ensuring smooth day-to-day operations. Companies of all sizes need competent personnel who can manage and troubleshoot these aspects. However, the demand for such skilled professionals is outpacing the supply, creating a gap that initiatives like the Skills Networks Bootcamp seek to bridge.
The bootcamp is ideal for a wide range of participants, including:
- Beginners looking to start a career in IT with no prior experience.
- Career changers seeking to transition from another field into the tech industry.
- Current IT professionals aiming to upgrade their skills for better opportunities.
This flexibility ensures that anyone, regardless of their background, can develop the skills needed to secure a role in the technical service desk or IT infrastructure domain.
Core Skills Taught in the Technical Service Desk Bootcamp
The bootcamp covers essential skills needed for frontline IT jobs, including:
- Databases, CRM, and Other Systems and Tools
- Diagnosing Digital Problems
- Communication and Customer Service: Including coaching and supporting external users
- Security, Operating Systems, and the Cloud
Core Skills Taught in the IT Infrastructure Bootcamp
The bootcamp covers essential skills needed for more hands-on IT roles, including:
- Networking (Including Mobile and Operating Systems and Architecture)
- Cloud Technologies
- Coding and Logic
- Business Processes
Learning Structure
- 14 weeks
- Learners must complete 7 hours of mandatory live learning each week:
- 6 hours of live learning sessions led by an expert tutor
- 1 hour with a Careers and Progression Coordinator
Once learners are verified as being eligible for the Skills Bootcamp, they can choose from the below range of days and times to attend live learning sessions:
Daytime Sessions:
Tuesday 9am – 4:30pm
Weekend Sessions
Saturday 9am – 4:30pm
Evening Sessions:
Tuesday & Wednesday 6:30pm – 9pm
Thursday 6:30pm – 8:30pm
*Please note the chosen day and time will occur every week for the full 14-week programme
Career Support and Job Placement Assistance
A distinguishing feature of the Skills Networks Bootcamp is the career support services provided to participants. The program goes beyond just training; it offers job placement assistance, helping graduates find suitable roles in the industry. Services include:
- Resume building: Tailoring resumes to highlight the skills acquired during the bootcamp.
- Interview preparation: Mock interviews and coaching sessions to help participants ace job interviews.
- Employer Engagement: Connecting with potential employers.
Why the Skills Networks Bootcamp Stands Out
- There are numerous IT training programs available, but the Skills Networks Technical Service Desk and IT Infrastructure Bootcamp stands out for several reasons:
- Comprehensive curriculum: Covering both technical service desk functions and IT infrastructure, the bootcamp provides a well-rounded education.
- Flexible learning options: Learners can choose upfront the classes that fit their schedule.
- Career support: With a dedicated focus on job placement and career advancement, participants are set up for long-term success.
Conclusion
The Skills Networks Technical Service Desk and IT Infrastructure Bootcamp is an excellent stepping stone for anyone looking to break into or advance their career in IT. By providing a blend of technical training, practical experience, and career support, the bootcamp ensures that participants are not only knowledgeable but also prepared for the challenges of real-world IT roles. With the ever-increasing demand for skilled IT professionals, this bootcamp is a powerful way to launch a rewarding and future-proof career.
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Help your participants take their first step into the IT world by applying to the Technical Service Desk bootcamp.
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Help your participants take their first step into the IT world by applying to the IT Infrastructure bootcamp.
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Contact Information
For any questions regarding our skills bootcamps, please contact:
Tyler Davidson-Joyner MIEP
National Partnerships Manager
Tyler.DavidsonJoyner@theskillsnetwork.com
Join us in developing new skills and opening doors to new employment opportunities in the IT sector with The Skills Network!
